Meet The Team - Rick

Rick brings a background in digital media, IT and customer focused team environments to his role.

Having completed a degree in Information & Communications at Manchester Metropolitan University, Rick gained hands-on experience in website development, media, and database creation, alongside exploring culture, ethics, and business.

Rick spent several years as a collections agent liasing with customers to resolve issues, before progressing as a team leader. His strong communication and problem solving skills support his contributions on our customer service team.

Can you tell us about your role?

“My role involves processing orders, managing incoming calls, and liaising with both internal stakeholders and customers. I also handle returns and maintain customer data.

The role is fast paced, requiring strong problem solving skills and a commitment to delivering excellent customer service”

What’s something your most proud of in your role?

“I originally started on the bottling team, and when the opportunity arose to move into the office, I took it. I’m most proud of my adaptability and my ability to thrive in different working environments.

Having experience on the production side has given me insight into our products”

What made you want to join Breckland?

“The role is local, which makes commuting easier and allows me to maintain a better work-life balance.

The culture is friendly and welcoming, and small initiatives like the fresh fruit are a nice touch”

Tell Us a Fun Fact

“I’m really into sports - I play football and snooker once a week, and I swim regularly”